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Operations Coordinator (CARSI - Costa Rica)

San Jose, San Jose
Operations Coordinator – In Country Support Staff (ICSO – Costa Rica)
San Jose, Costa Rica
Pre-Employment investigation may include criminal/background check; fingerprint checks; employment verification; verification of education (relevant to employment); credit checks; and may include other requested checks by DoS: INL.

ATSG Corporation prides itself on our proven dedication to providing expert assistance to our government partners—without any surprises. We work hard to honor our commitment to our clients while ensuring our employees feel secure and empowered in their work. We take excellent care of our team, so they may have the freedom and confidence to focus on their missions and provide nothing but the best output on the work site and at home.

The company provides a variety of services within the Intelligence Community. Our products may be diverse, but the results are one and the same—on schedule, on budget, and completed with superior quality. We are experienced in areas such as Mobility, Enterprise Architecture, Data Processing, Law Enforcement Mission Support, and Acquisition Support. As an organization, we are consistently expanding our footprint in the contracting community.

We are presently identifying candidates for the following position: Operations Coordinator – In Country Support Staff (ICSO – Costa Rica). This candidate will work with Dept. of State, International Narcotics and Law Enforcement (DOS-INL) in San Jose, Costa Rica on the Central America Regional Security Initiative (CARSI) contract.

The CARSI contract, one of the largest and most sophisticated multi-lateral security efforts in the world, provides funding for the US Government to assist the governments of the CARSI countries with police professionalization, justice sector reform, counter narcotics efforts, border security management, crime and violence prevention, and anti-corruption efforts. This initiative will focus on a series of Policing, Specialty, IT and Administrative roles. Requirements and responsibilities for this role are as follows:  

Minimum Qualifications—
  • Local National (Costa Rica)
  • Pre-Employment investigation may include criminal/background check; fingerprint checks; employment verification; verification of education (relevant to employment); credit checks; and may include other requested checks by DoS: INL.
  • Education & Knowledge:
    • Completion of a bachelor's degree in business administration, management, marketing, or another relevant area of study.
    • Special knowledge in areas such as (but not limited to): local laws, policies and procedures, payroll duties, onboarding and offboarding, travel expense invoicing, attendance management, and personnel file maintenance.
    • Familiarity with local government Work Permit / VISA regulations, policies, and laws pertaining to travel on behalf of U.S. government missions.
  • Language:
    • English FSI Level 4/4 (verbal and written fluency); and,
    • Spanish FSI Level 5/5 (native verbal and written fluency).
  • Experience:
    • 3 to 5 years of recent and relevant experience performing in a travel coordination or human resource role.
    • Utilization of multiple databases to access essential information.
    • Demonstrated ability to read, understand, and apply policies, procedures, and guidelines in real time.
  • Skills & Abilities:
    • Attention to detail.
    • Excellent negotiating skills.
    • Working knowledge of the Joint Federal Travel Regulations (JFTR) and other regulations, policies and laws pertaining to travel on behalf of U.S government missions.
    • Ability to research, evaluate and incorporate existing and changing travel and work permit / VISA regulations in policies and procedures.
    • Must be able to prioritize and plan work activities to use time efficiently.
    • Demonstrated ability to use independent judgment and creativity to address and resolve personnel and/or stakeholder issues.
    • Extensive skill base in customer services, ability to handle multi-lined phones, typing & data entry skills, and using/troubleshooting office equipment.
    • Excellent data collection and analytical skills.
  • Competencies:
    • Demonstrated competency in Microsoft applications including Word, Excel, Teams, and Outlook.
    • Must be dependable, able to follow instructions, respond to management direction, and must be able to improve performance through management feedback.
    • Excellent record and file keeping capabilities with physical paper files and electronic files.
    • Proficiency in analyzing problems and offering solutions.
    • Demonstrated ability to communicate clearly (both written and orally) with employees, team members, management, vendors, and clients.

Preferred Qualifications—
  • Knowledge of Department of State agency-specific policies, processes, and procedures.
  • Experience with working with a small team.
  • Intimate familiarity with local labor laws.
  • Knowledge of Visa and Work Permit processes.
  • Experience with travel management and expense reporting systems (Concur, TravelPerk, Divvy, DTS, etc.)
  • Familiarity with Information Technology (IT) asset management.
  • Experience with invoice creation, reviews, and cost sheet management.

Responsibilities of this position include but are not limited to the following:
  • Administers all aspects of official travel for ATSG Third Party Contractors 
  • Secures and assigns equipment and property.
  • Creates, maintains, and archives file structures related to travel needs of employees, as well as VISA / Work Permits.
  • Coordinates acquisition, deployment, utilization, tracking, security, and final disposition of IT assets.
  • Coordinates IT hardware asset portfolio with respect to risk, cost control, governance, compliance, and performance objectives.
  • Coordinates of all personnel movements (i.e., housing, rental vehicles).
  • Coordinates, tracks, monitors, and achieves travel needs:
    • Travel accommodations review, approval and booking
    • Visa and work permit considerations for travel destinations
    • Travel tracker monitoring and updating
    • Travel monitoring and logistical support
    • Expense report reconciliation and approval
    • Expense package submission for approval and invoicing
  • Ensures all travel is compliant with FAR 47.402, 47.403, and the Fly America Act, prepares memorandum if travel exceptions are required, prepares expense reports, and monitors contractor use of purchase card(s).
  • Assists in the recruitment process of personnel for all Task Order / Call Order positions.
  • Assists the DPM with ICSO procurements by collecting quotes, and following up on specific project activities, as assigned by the DPM.
  • Assists in the onboarding process provides accommodations and support where needed, conducts employee orientation, badging, first day reporting, equipment allocation, and training on travel and expense reporting systems.
  • Assists in the offboarding process providing accommodations and support where needed.
  • Assists ICSO personnel and HR Specialist with the work permit and Visa process.
  • Administers travel and expense reporting systems (e.g., claim resolutions, reconciling benefits statements, and approving invoices for payment.)

*Candidates are encouraged to submit a .doc or .docx resume that explicitly addresses
each of the requirements listed above.
As an Equal Opportunity Employer, our applicants and employees are protected from
discrimination. Visit http://bit.ly/FederalEEO for more information.
Equal access to programs, services and employment is available to all persons. Those
applicants requiring reasonable accommodation to the application and/or interview process
should notify a representative of the Recruiting Team.

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-300.5(a) and
60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis
of protected veteran status or disability and require affirmative action by covered prime
contractors and subcontractors to employ and advance in employment qualified protected
veterans and individuals with disabilities.

To comply with Federal law, ATSG Corporation participates in E-Verify. Successful candidates
must pass the E-Verify process after hire.

We respectfully request not to be contacted by recruiters and/or staffing agencies.
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